Great Customer Service the sales professionals there were very helpful and knowledable. The Preffered Customer Account came with a ton of benefits, in discounts, coupons, gift cards, invitations to special events and a in store line of credit! This was very helpful being im a new college grad and needed the option to pay monthly. I would definitely recommend the Marquette Kay Jewelers to anyone!
I came in to buy an engagement ring. I was crunched for time and they absolutely delivered. The ring turned out better than I could have imagined. The customer service was phenomenal. They were more than accommodating. So very thankful for all their help and I would I strongly recommend going there to anyone.
What seemed like an amazing experience ended up going awfully. Was asked if my boyfriend and I was interested in joining a "rewards program" for Kay, in which we responded yes. Sales associate Anthony went on to fill out the application for us, taking my drivers license and asking about income/social security information. I couldn't believe how detailed this inforation had to be for a "rewards program," but kept reassuring it was in fact just that. Got my new CREDIT CARD in the mail yesterday. As a first time shopper, new college grad with loans/debt, that was the absolute last thing I needed. Will never go back to Kay jewelers for any purchase in the future. Got scammed, but have definitely learned from this experience. To the sales associate, shame on you trying to make a simple referral bonus and tricking myself and boyfriend into your credit card. Kay jewelers is a joke, on to better ETHICAL companies.
Terrible customer service, had to call corporate.
From the moment I walked in the door it seemed just wrong and it was.
Kay Jewelers is a US Jewelry Store based in Marquette, Michigan. Kay Jewelers is located at 3222 U.S. 41 West, Marquette, MI 49855, USA.
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