My wife and I got an excellent deal on a car that met our expectations precisely. Erich Walter, our sales associate, was friendly and attentive. He really helped us through each step of the process. The entire experience was excellent, and I wouldn't hesitate to send a friend to Riverside.
I certainly won’t bother trying to have them do anything for me again.
Workmanship completed was very good. I have had the car back over a month and no problems have arisen.
Had $11k in damages to the front of a Lexus due to a deer accident. Had car towed 50 miles to Riverside in Marquette. Chose them as there are no Lexus dealers in the UP.
The employees in service don’t know what is going on. I scheduled a recall repair for my Corolla. Had to reschedule it because they didn’t actually have time to do it for the original date/time. I then drove 2hrs to make the appointment at 8:30am. Once I got there they said “the ONLY technician they have to work on Toyota vehicles is out today and someone was supposed to call you and reschedule the appointment.”
This is terrible on so many levels. First the terrible customer service; they knew I lived 2hrs away but didn’t bother to call me ahead of time to reschedule. I had even called the day before ,just before they closed, to confirm the appointment. And second they only have ONE Toyota authorized technician?! They are a Toyota dealership! I am blown away at the this terrible experience.
I bought my GMC from Sean in June. It was a quick purchase. I saw it online on Sunday, was up there Monday and bought it right after a test drive. Sean was right there to assist from the first email up until today.. when HE called ME to remind me to get my winter coat thing taken care of before snow flies! I forgot all about it! He didn't just make the sale and forget.. he is still taking great care of me. Sean S. is the man!
Final resolution was achieved only after involving the general mgr, Mr Tim Dawson, who was thorough, professional and prompt.
I had a great experience with the purchase of my new Nissan automobile at Riverside Marquette The salesman Erick at Riverside has helped me to find the right car I was looking for. Erick was very helpful in the whole sale from putting me into a car that fit my budget too the color and options I was looking for in my auto. When my auto was ready for pickup the auto was in the showroom in showroom condition , it was nice not sitting outside in the winter while Erick explained in detail all the functions, options of my new car a second time just to make sure I new all the options and how to use them. Thank you Riverside of Marquette.
One caveat: The work took an inordinate amount of time, even for being finished in the UP. Some of this was due to problems attributable to my insurance company; some due to the company who shipped first, wrong and then second, defective parts to Riverside; and lastly due to Riverside itself.
Riverside Auto Mall is a US Car Dealer based in Marquette, Michigan. Riverside Auto Mall is located at 2025 US-41, Marquette, MI 49855, USA.
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