We switched our cell phone from post paid to pre paid. We paid $145 for 3 phones. Come to find out you can't use wifi calling with pre paid. (Which I need due to poor signal at my home). We weren't told about any of the features you lose with pre paid accounts. We went back to the store and the employees told us to purchase a micro cell for $150. They did not have one in stock until the next day. I'm glad I had time to do research since a micro cell cannot be used with pre paid either. We switched our account back to post paid. We were told at midnight that night our account would be credited since we had pre paid for 4 days. This did not happen. We spent hours on the phone with customer service and in store trying to get some sort of compensation. At&t did absolutely nothing for us. We are out $145 and I've been an At&t customer since the bag phone days. Store employees are not knowledgeable about plans nor products.
I always feel so bad for the wonderful employees. each time I come in they are getting screamed at. Much love to all the great sales associates. The most recent was on 2/21/17 some crazy man was yelling at some poor kid. I offered to buy them lunch but they declined respectfully. Keep up the good work!
Manager could not provide any help with warranty of a new phone. No more useful than calling or emailing, since that is all they are capable of. You're better off just doing things online yourself.
Not an att store anymore, just a reseller and customer service does not exist anymore. Manager is a total jerk.
If there was no star option I would select that. Very rude over the phone. I will be switching our business account back to verizon. I simply called to see if they had the new Samsung Note 8 and he said that he couldn't tell me over the phone and that I had to come in. Me being baffled by this said "are you serious?" He replied "yeah sorry dude" and hung up. Very rude. Why would I drive 30mins for the phne not to be there. I was in there last week and there didn't have it.
At T Authorized Retailer is a US Electronics Store based in Marquette, Michigan. At T Authorized Retailer is located at 2172 Us 41 West, Marquette, MI 49855, USA.
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