Had new tires put mounted here. Out of necessity for a last minute trip. Pulled out of the parking spot to realize the brakes didn't work. Back passenger brake line was clearly bent or pushed on near tire and they would not take credit and said they couldn't fix the line there. Will never use there services again and wouldn't recommend them to anyone.
For years it was Pomp's or Mr Tire, no Saturday or Sunday hours, and the we're doing you a favor by allowing you to spend your time and money here attitude. And God forbid you ask for an alignment, always a gold mine in ball joints and anything else they can sell you. And before you jump on that, I go to Tom's MuffX and for $50.00 bucks the car gets alignment without replacing one thing. The best place to purchase tires in Escanaba is Stropich. Great service. As far as Walmart? Where are you going to get an oil change for $17.00 while you shop? Or replace bulbs for next to nothing? On Saturday or Sunday on top of it? For a smart customer Walmart has its place.
The girl who was taking my information at the counter scolded me for not telling her I had a push button ignition because she said that was "extra" and something that they had to know before hand. Um, if the guys doing the oils changes can't figure out how to push a button that says "start" then they shouldn't be doing any kind of maintenance on vehicles. I apologized and then she got snotty a second time because I said I didn't give it a thought seeing that a lot of newer vehicles had that type of ignition and apparently she's "never seen any." I've never had an issue with customer service at Walmart before so I was surprised this happened. I'll probably take my business elsewhere from now on to avoid attitude. I can forgive most things but there's no excuse for that type of behavior. Also, my vehicle was done in about 15 minutes after being told there were two people in front of me. I don't even trust they did anything besides print a new sticker for my window.
Every fall and winter, they are turning away costumers because they are so busy: that's bad business. I have nightmares of waiting in the worlds smallest waiting area, hours of my life ticking by, and trying to keep my two screaming toddlers content. If you need work done, plan on dropping off your vehicle before 9:00 AM and leaving it there all day. Even if you just need an oil change. They try hard to please but management needs to do something. . .
Got 4 new tires put on and was told to come back in 50 miles for a re-torque of the lug nuts. So I go my 50 miles and come back, and was told to go somewhere else because they were too busy, or come back tomorrow! I showed up at 4, they closed at 7 or 8. They said they stopped taking orders right before I walked in. The cashier person asked if he could just go do it since it takes only a couple minutes and was told no. So a 2 minute job was refused putting me at risk on the roads by your people. So basically by refusing to tighten my lugnuts, so you're aware you're still liable for that person on their way to get their lugnuts re-torqued elsewhere. I'll never again get my car serviced by this place. Not even an oil change.
Walmart Tires Auto Parts is a US Car Repair based in Marquette, Michigan. Walmart Tires Auto Parts is located at 3225 Us Highway 41 W, Marquette, MI 49855, USA.
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